ISM, Inc. Website Maintenance Policy ISM, Inc. will maintain a current local backup copy of your web site. "Maintenance" is content management. It does not include a redesign. ISM, Inc. reserves the right to distinguish between "updates" and "new design". ISM, Inc. will make every effort to complete maintenance updates within 24 hours of the time they are received, except weekends and holidays. There is a one-half hour minimum charge for updates made during any given maintenance package contract. If no updates or changes have been requested, your time will carry over to the following month as long as the package date falls within the yearly requirement. It is the client's responsibility to review updates and notify us of any necessary changes that need to be made. ISM, Inc. will not charge errors caused by us. However, if a change needs to be made due to client error, the regular hourly update fees will be charged. Client will send updates by email as much as possible. Text should be in .doc format and pictures should be .jpg or .gif. Updates may also be sent by postal mail or by fax. These require retyping data or scanning photos and will cost more to complete the changes. If your web site uses a third-party component (web site trackers, weather info-feeds, etc.) ISM, Inc. takes no responsibility for loss of information due to actions of these sites. Any maintenance to your site resulting from any third party component will be billed at the normal hourly rate. close window